Communication remains essential to customer satisfaction. With fulfillment this includes keeping customers informed when orders shipped, what goods were included and when to expect delivery. This same information also keeps sales, customer service and drop-shipping partners current on order status.
To maintain communication, ShipLink was designed to automatically generate shipment-specific messages, including ship notifications with linked tracking data, order detail, and contextual promotions.
The message generation process is handled by ShipLink Central™, a cloud-powered resource that provides the business rules and templates required to define and distribute various communications.