ShipLink extends the full power of Infor CloudSuite fulfillment capabilities

Syteline provides the power and flexibility to handle virtually any distribution process. ShipLink extends that capability to shipping with a unique solution that leverages the most powerful carrier software programs.

ShipLink may be configured to process Customer Orders, Transfer Orders and Service Repair Orders. The solution also processes Picks and Packs when utilizing Syteline’s Pick/Pack/Ship module. Operating as a centrally managed intermediary application, ShipLink automatically queries and manages detailed Order Processing and Order Line data. It then instantly transmits shipment information to preselected carrier software based on standard business rules. As shipping personnel complete each shipment, ShipLink returns real-time tracking, transportation cost and freight charge allocation data, including that required for consolidated Order Lines.

To maximize efficiency and reduce operator errors, ShipLink’s Syteline/CSI Setup Module provides tools to quickly tailor both inbound and outbound data flows.


  • Directs order information sourcing from Customer Order Lines
  • Directs order update information into the Syteline database
  • Defines multi-order validation and freight charge allocation criteria
  • Configures shipment processing function by ensuring enforcement of business rules.

Tailoring inbound and outbound data flows with the Syteline Setup Module ensures the integrity of critical Order Line information before and after shipments are made. Freed from multiple checks of order data accuracy, workers can process shipments more efficiently.

The Syteline Setup Module also provides companies the ability to ensure shipping activity continues in full support of existing sales and distribution processes.

Complete shipping solution for Syteline/CSI



Shipments start when users scan or enter a Syteline/CSI order number in the simple ShipLink PC interface. Once done, ShipLink instantly retrieves 100% of available Order, Customer and Inventory Item detail. With access to the entire Syteline/CSI database, ShipLink may also be configured to retrieve additional information. This includes order history and user defined fields among other data required to customize the shipping process.

This comprehensive data allows ShipLink to process any type of domestic and international parcel and freight shipment, including all of the requisite export and bill-of-lading documents. It also provides ShipLink the ability to automatically calculate custom freight charges, customer discounts, handling fees, and freight cost allocations.

To reduce freight cost and labor, ShipLink can consolidate customer orders for automated multi-order processing. Once done, users simply click desired orders for ShipLink to retrieve and consolidate related data into a single shipment.



After retrieving data, ShipLink applies any number of custom business rules that may be required to implement your company’s fulfillment policies. Among other applications, these rules govern carrier selection, service selection, conditional export declarations and special instructions that staff may need during shipment processing. Rules also include those required to generate custom labels, documents, email messages and related reports.

Rules are maintained in ShipLink’s PC-based Administration System, which provides library of standard shipping formulas and a C# ‘Formula Builder’ to quickly edit, test and deploy new business rules.



After applying business rules, ShipLink automatically populates the designated carrier program – UPS WorldShip, FedEx Ship Manager,, DHL EasyShip, Purolator E-Ship, Spee-Dee, or one of several LTL freight management systems. Once done, shipping staff are only left with capturing carton weights then clicking ‘Ship’ to generate labels. ShipLink handles all of the data entry including international goods detail and service options. ShipLink also captures all of shipment data required for post shipment processing, including tracking numbers, tracking links, freight costs and accessorial fees among other items.



After labels are generated, ShipLink instantly transmits shipment data to Syteline/CSI, including carton weights and rules-based charges, handling fees and cost allocations. ShipLink also updates the Syteline/CSI Order Status for immediate invoicing. Users can view all of this data, including real-time linked carrier tracking within the Syteline/CSI Customer Order screen.

While updating SYSPRO, ShipLink simultaneously prompts the cloud-based Ship Central communications platform to generate any number of rules-based, custom outputs, including:

  • Packing Lists, Material Compliance Statements and Handling Instructions
  • Email Ship Notifications with order detail and contextual promotional content
  • EDI Data in table or 856 transaction format
  • Any Crystal, Active or SSRS report in stored data and PDF formats

ShipLink Central stores write-back and related data on SQL Server inside your company’s network infrastructure. ShipLink Central then provides users with intranet-accessible web service application for shipment tracking, activity reporting, message monitoring and workstation management.